Quality and Different Dimensions of Quality
19:59
YouTubeDr. Subrata das
Quality and Different Dimensions of Quality
Quality is the degree to which a product or service meets customer expectations, and its different dimensions provide a framework for analysis. The eight common dimensions of quality are performance, features, reliability, conformance, durability, serviceability, aesthetics, and perceived quality. The 8 dimensions of quality Performance: The ...
2 days ago
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