31. ITIL | Event Management Process Overview
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YouTubeKavin Kumar
31. ITIL | Event Management Process Overview
This ITIL core foundation video explains about the overview, purpose, scope, objectives of event management process which is part of the service operation. Purpose of Event Management The purpose of event management is to manage events throughout their lifecycle. The activities are to detect events, make sense of them and determine that the ...
2.5K viewsMar 4, 2017
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