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2:27
YouTube
Bernard Marr
What is the difference between a SLA and a KPI?
In this video I explain, in very simple terms, what the difference is between key performance indicators (KPIs) and service level agreements (SLAs). If you would like more information on this topic, please feel free to visit my website and sign up for content updates! I write articles every week on various different topics such as Big Data ...
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