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Debit card surcharges are the most hated fee among consumers. Music should be part of your brand’s identity rather than an afterthought. Finding the ability to protect the ecosystems that sustain us. Retailbiz covers every aspect of Australia’s retail sector with a focus on the innovations and technologies that are driving the industry forward.
The trends that will define the retail industry in 2024
AI adoption will increase. In 2023, artificial intelligence (AI) exploded into mainstream consciousness thanks to the prominence of ChatGPT. In 2024, that momentum will continue. In fact, by 2026, the global AI market in the retail industry is projected to grow by 70%. AI is still in the early stage of its evolution, and many retailers have yet ...
Five major trends affecting the retail industry in 2024
Trend one – The rise of the phygital store. Research shows that improving customer experience remains the number one priority for businesses. The rise of the phygital store is the result of a fusion of physical and digital retail strategies to create a cohesive customer journey. The phygital approach recognises that customers move seamlessly ...
Personalisation, reliability and trust: Customer experience trends in ...
Feb 1, 2022 · Personalisation, reliability and trust: Customer experience trends in 2022. With soaring vaccination rates and the promise of no more lockdowns, the new year offered optimism for a fresh start and return to ‘normal’ for Australian retailers. However, so far 2022 has provided little but uncertainty and chaos, with surging case numbers ...
The power of the customer: Australian retail in 2020 and beyond
The power of the customer: Australian retail in 2020 and beyond. The COVID-19 pandemic supercharged a revolution in the retail industry. Whether it’s the way people shop, the platforms they use, the integration of technology or the expectations of customers; the industry is changing by leaps and bounds. Even as we take tentative steps towards ...
How an omnichannel approach will help Australian retailers
Oct 19, 2021 · With this kind of omnichannel engagement, retailers can improve the speed of service, while offering contextual, personalised support. From an employee engagement angle, an omnichannel approach also has massive benefits. By giving agents all the information available on a customer, they feel empowered to give informed support and prioritise ...
About - retailbiz Australian retail news and inside views
About. Retailbiz has been reporting on Australia’s $299 billion retail sector for over a decade. As the retail industry is constantly evolving, Retailbiz is committed to bringing you not only the latest retail news and trends but also the innovations and technologies that are driving the industry forward. Drawing on a large team of ...
Retail trends for 2024: It all starts with data - retailbiz
Dec 20, 2023 · Retail trends for 2024: It all starts with data. by Damien Mitchell December 18, 2023. . The retail world is changing at breakneck speed, thanks to digital capabilities, shifting consumer habits, and the rise of data collaboration and retail media networks. Here is what we can expect from retail in 2024.
Top retail innovation trends for 2021 - retailbiz
Top retail innovation trends for 2021. Digital transformation has accelerated at unprecedented speeds within the Australian retail industry since the COVID-19 pandemic first began. Retail businesses were forced to fundamentally reassess how they do business to survive and recover. Building an adaptable, composable business model has been ...
What retailers should look out for in 2024 - retailbiz
It has been a challenging few years for retailers, especially as they are more likely than average to face risk, according to FIS’ Global Innovation Report.With 89% of retailers concerned about rising inflation, and 78% worried about supply chain disruption, industry norms have been flipped.