Customer Experience, Digital Experience & Customer Service News ...
For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.. Today the CMSWire community consists of over 5 ...
What is a CMS and how modern platforms are different
Oct 8, 2024 · Modern CMS platforms support multi-channel or omnichannel content and experience delivery in a variety of ways and with a broad range of sophistication. Headless content management systems are ...
Top 8 Customer Experience Courses and Certifications
Jun 10, 2024 · Week One: Converging on a Common Definition for CX – 11 videos, 4 readings and 1 quiz. Week Two: Customer Journeys as the Lens for Brand Experience – 10 videos, 4 readings and 1 quiz. Week ...
What Is Net Promoter Score (NPS)? - CMSWire.com
Mar 4, 2024 · The net promoter score survey allows customers to choose a score between 0 and 10, with 0 meaning "not likely at all," and 10 meaning "very likely." The net promoter score scale breaks down what ...
What Is DaaS (Desktop as a Service)? - CMSWire.com
Jun 12, 2024 · DaaS stands for desktop as a service. It refers to a form of virtual computing that provides remote or mobile workers with cloud workspaces. Using DaaS, workers can access virtual desktops that ...
What Is Customer Experience (CX)? And Why It Matters
Jan 31, 2024 · 6. Qualtrics XM. Qualtrics is a customer experience management software that allows organizations to capture and analyze customer feedback across multiple channels. It’s also known for its ...
Agile vs DevOps: What's the Difference? - CMSWire.com
Nov 19, 2018 · Agile vs DevOps: The Benefits, Similarities, and Differences. Fundamentally, DevOps brings together two large siloed teams together to allow for quicker software releases while Agile is focused on ...
The Amazon Effect: Reshaping Retail Realities - CMSWire.com
Nov 17, 2023 · The "Amazon effect" has become a defining phenomenon in retail and ecommerce, reshaping customer expectations and industry dynamics. Stemming from Amazon's unparalleled success, it refers to the ...
Generative AI Timeline: 9 Decades of Notable Milestones
Jun 28, 2023 · Generative AI Timeline: Most Notable Moments. Deep learning algorithms are becoming more powerful and efficient, and people are applying them to a wider range of problems. Generative AI is already ...
What Is Customer Analytics? And Why It Matters - CMSWire.com
Mar 21, 2024 · Why Is Customer Analytics Important? Customer analytics turns raw customer data into actionable insights. It allows businesses to personalize experiences and strategize acquisition and marketing ...