Online help and support for frequently asked questions on Qantas Bookings, Baggage, Check-in, Manage booking, Frequent Flyer, Qantas Club and how to contact us.

Nov 20, 2025 · Find answers to your Manage Booking questions. From seat selection, change flights, upgrade flights, meal selection and more.

You can view your booking online before travel at Manage booking by entering your booking reference and last name. Your booking reference consists of six letters and numbers and can be found on your …

Nov 20, 2025 · Find answers to your booking questions. From changing, managing and cancelling your flights and more.

from the qantas.com home page, from the Frequent Flyer home page, or by selecting My account from the Frequent Flyer menu at the top of the page.

Auto check-in If you have not already checked in via qantas.com or the Qantas App domestically, an SMS will be sent to you prior to your flight inviting you to check in. Read about our options for check-in.

If your Flight Reward booking includes travel with a service dog, or for unaccompanied minors or passengers requiring special assistance; call your local Qantas office after you’ve made your …

Cancellations/Refunds: If you have booked with us via qantas.com, you can request a refund or Flight credit for your flight booking via Manage Booking and selecting the Cancel/Voucher button, (before …

How do I get my eTicket, bags, seats, or carbon credit tax invoice or copy of a flight booking itinerary confirmation?

How can I contact the Qantas Frequent Flyer Service Centre? You can do most things online to avoid waiting on hold. Here are some recommended links for the most common Frequent Flyer activities: …