Cyber Week is expected to drive $311-billion in global sales as consumers eagerly await holiday deals – with the use of AI and agents set to influence up to 19% of those orders – according to a new ...

Known Pty Limited, trading as Kudosity, a leader in the messaging technology industry, has become an early adopter of rich ...

Yet, the Salesforce study highlights the need to build confidence in the AI agent experience, which can be done by providing ...

South East Water is on the cusp of going live with two Salesforce AI services that it hopes will allow customer service agents to resolve calls faster, improving customer experience and satisfaction.

Citi analyst Tyler Radke raised the firm’s price target on Salesforce (CRM) to $368 from $290 and keeps a Neutral rating on the shares. The ...