NewsVoir Gurugram Haryana [India] November 18 A survey by Paisabazaar India largest marketplace for consumer credit and free ...

Nearly half (48%) of UK respondents to Marqeta’s survey confirmed that none of ... Traditional idea of ‘customer loyalty’ is shifting amid competitive landscape As people demand more from ...

We’ll explore why NPS is often misaligned with B2B needs and why B2B organizations need to look beyond NPS for a deeper ...

Customer loyalty is declining—but ironically ... according to a 2020 McKinsey survey. Free loyalty program members, meanwhile ...

Customer satisfaction alone doesn’t guarantee loyalty; what matters is how customers value your offerings over competitors. Here are tools to gauge that loyalty.

The Power of Recommendations and Loyalty Programs One of the key takeaways from Splice’s survey is that word of mouth remains a powerful driver in Nigeria’s beauty industry. The data shows that 7 out ...

Green loyalty programmes aren’t just a new way to engage customers—they’re a reflection of how consumer values are changing.

Peak demand events like Christmas, Easter and Black Friday present retailers with unique opportunities to boost sales and ...

To gain a comprehensive view of post-peak performance, brands need to delve into metrics that measure engagement, ...

Organizational success starts with being able to measure the right customer experience (CX) metrics. Identifying where and ...