When customers call into contact centers today, they're increasingly doing so only after trying other steps to solve their problems or get answers to their questions. They have likely tried addressing ...

Dialpad announced today the acquisition of WebRTC-based video conferencing provider Highfive, closing the curtain on the video/meetings pure-play era. While Highfive was rumored to be in play for ...

Poly CEO Dave Shull shares his thoughts on the future of hybrid work during his thought leadership address at Enterprise Connect’s virtual event this week.

cloud_colorful_774.png The excellent article shared by UC experts Brent Kelly and Phil Edholm last week on No Jitter highlights the compelling case for communications suppliers to pursue monthly ...

Legacy PBX systems complicate digital transformation efforts, but replacing them isn’t always a choice. Fortunately, there are ways to adapt legacy systems to meet the demands of today’s business ...

This week we share announcements around SD-WAN solutions, a Microsoft Teams integration, meeting room technology, SMS and video APIs, and a virtual workplace platform.

Don’t set yourself up for conflict with your selected vendor over mismatched expectations of deliverables.

We’ve mapped the human genome, cured many diseases, and offer DNA testing through the mail. What if telco carriers could handle more than one order on an account at the same time? We have sent men to ...

A director of people analytics explains how to reinvent employee engagement through the use of opinion surveys.

Ransomware attacks can spread through the organization irrespective of the attack vector. Critical files, data, and even infrastructure and applications can become inoperable. The growing usage of ...

Part one of this two-part article series covered the financial benefits available to businesses using a voice cost optimization service or considering the service. My conversation about voice cost ...