One of the most frequently cited perks of AI in the enterprise is the promise of the technology boosting human productivity. In more specific terms, these boosts are often positioned as: Meetings do ...

Anna has extensive experience in enhancing employee engagement and talent management within diverse North American enterprises. She is skilled in leveraging data-driven insights and critical thinking ...

These eight strategies will help workers, managers, and organizations at large not only adjust to but optimize working from home.

An AI factory is a data center that produces a new commodity: artificial intelligence. Read on to find out what that really means.

Social Setting In a Tuesday session Dave Stein, principal with Stein Consulting Group, shared results of a team collaboration "shootout" in which he compared top apps, and on Wednesday I hosted a ...

Implementing an emergency response and safety platform can be a mammoth undertaking. Here’s a framework for how to do it.

A director of people analytics explains how to reinvent employee engagement through the use of opinion surveys.

Part one of this two-part article series covered the financial benefits available to businesses using a voice cost optimization service or considering the service. My conversation about voice cost ...

A modernized contact center will never succeed solely based on technology. Instead, technology must pair with a willingness to experiment and the inclusion of agents in solution design.

This week we share announcements around SD-WAN solutions, a Microsoft Teams integration, meeting room technology, SMS and video APIs, and a virtual workplace platform.

Via Playvox’s fully integrated suite, Dialpad is now able to offer WEM functions such as workforce management, workforce forecasting and scheduling, quality assurance, learning management, ...

Having recently closed its acquisition of Slack, Salesforce this week revealed a series of pre-built integrations between the team collaboration application and its CRM platform. The goal, not ...