“You have to have an entrance and an exit ramp for your customers,” said Lynn Hunsaker, a consultant in customer-focused ...

A lot is going on this month. The U.S. elections are finally over, you’re knee-deep in organizing your Thanks/Friendsgiving and you’re executing on your holiday strategy. How you have time to read ...

Understanding which type of intent data will work for your team depends several factors, including the type of intent you’re ...

The All-England Lawn Tennis Club’s decision to replace Wimbledon’s human line judges with AI fundamentally changes the ...

What goes into a successful AI integration? Leadership commitment, data governance, workforce skills and a whole lot more.

I, for one, welcome our new AI-powered robot union organizers: In China, an AI-powered robot autonomously convinced 12 ...

Connecting the largest online community of businesspeople with your CRM streamlines a number of processes. Here's how you can ...

Customers now expect brands to engage with them in ways that feel relevant, immediate and aligned with their needs. A rigid ...

Marketers and tech experts warn of unintended consequences while questioning Chrome's viability as standalone product.

Make performance reviews productive and stress-free by aligning on metrics, focusing on baselines and setting actionable goals.

Global commerce media platform Criteo on how AI will be a big differentiator for retailers in the coming weeks.

High-profile vendors are headed towards fully automating the customer service experience. Time to think about what experience management really means.