AI agents will be able to navigate websites to cancel memberships and negotiate shipping rates, so companies must shift their infrastructure to respond to humans and their AI tools, routing them ...

PepsiCo has been undergoing a six-year journey to modernize its operations, particularly in the supply chain. Now as the company nears the end of its SAP rollout in the U.S., PepsiCo talks about the ...

The company is working on digitizing its operations on a global scale, with research and development seeing significant transformation. In Shanghai, for example, Licht said the company’s new R&D ...

“I don’t have to read through 300 documents anymore. I just ask the question and it goes in precisely and runs through the entire data set and then gives me the answer,” Shilpa Niranjan, a global IT ...