Intentionally designed experiences, not features or price, are the real drivers of retention, trust and long-term revenue.

Low connect rates can be mission-critical for home improvement companies looking to maintain or grow their business.

New white-label platform analyzes 100% of customer conversations and delivers tasks, alerts, coaching, and executive ...

The promise of agentic AI to transform customer experience (CX) is undeniable. AI-enabled CX platforms are rapidly expanding into a global market, with forecasts predicting it will reach USD 117.8 ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Fortunately, demand flexibility programs such as demand response, electric vehicle charging ...

The Sundance Film Festival is showcasing more comedies this year, including Macon Blair's new film. The movie stars Dave ...

Remote work is no longer a niche perk, and a detailed study on hybrid work found that some employees will trade up to 25% of ...

The Blind Spot Hiding in Plain Sight  Ignoring women 50+ as a demographic is not a great marketing strategy; if you ask me, it’s an expensive blind spot. And yes, I’m saying ‘expensive’ on ...

AI-specific legislation is coming fast, and most email marketers are unprepared,” says Guy Hanson, vice president of customer engagement at Validity, a CRM data quality, email performance, and ...

Compare the top 5 multi-factor authentication software in 2026. Find the best customer MFA solution for your apps with our detailed platform review.

Seventy% of the workforce are what the authors call “AI experimenters”: people who use AI for very basic tasks – summarising meeting notes, rewriting emails, getting quick answers. The second‑largest ...

Virtual receptionists answer calls, take messages, and schedule appointments remotely for around $250 per month versus ...