Balance is key. Automation saves time and cuts costs, but human interaction is essential for complex moments like onboarding or troubleshooting. Personal touch matters. High-value customers benefit ...

In today’s fast-paced business landscape, customer service is no longer a support function. Advancements in technology have transformed the contact center into a core value driver for the business.

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. With the goal of staying ahead in a competitive marketplace, savvy leaders are turning to ...