CRM failures often stem from selecting platforms misaligned with core business needs, making it essential to understand a CRM's origin and foundational design before choosing.

The customer journey analytics market could be an $83 billion industry in just seven years, SkyQuest Technology Consulting Predicts.

Riskified, a provider of e-commerce fraud prevention and risk intelligence, has partnered with HUMAN Security, a cybersecurity company, to help merchants win and grow safely via emerging agentic ...

Don't let short-term savings chip away at the experiences that keep customers loyal.

Sprout Social, a provider of cloud-based social media management software, today introduced a wave of features and partnerships, including TikTok Listening, expanded Bluesky publishing and reporting, ...

Phound expands its platform with broadcast messaging, vCon-based CRM sync, smart meeting controls, and enhanced recording tools.

Upland Software, a provider of knowledge and content management software, has made its RightAnswers available in AWS Marketplace, a digital catalog with thousands of software listings that run on ...

BlueSnap, providers of a payment orchestration platform, has partnered with Commerce to deliver a B2B payments and AR automation solution for BigCommerce B2B Edition.

Press Ganey Forsta's new Diaries integration brings focus groups, interviews, and ethnographic research together.

The Adauris acquisition accelerates Landbase's inbound roadmap with new signal-driven publishing capabilities that unify outbound and inbound in a single GTM platform.

As AI tools reshape teacher preparation, a growing number of educators are turning to virtual simulations and adaptive platforms to meet certification demands, especially in underserved areas.

Social Connect converts social engagement into instant transactions - protecting brand reputation and boosting revenue ...