Zendesk, a customer service software company based in San Francisco, is laying off 8% of its global workforce. The tech firm’s CEO, Tom Eggemeier, told employees about the layoff round in a Wednesday ...

The sales CRM for Zendesk isn't great on its own, but when combined with the helpdesk software, it's quite formidable. In this review, we’ll cover everything from features and pricing to competitors ...

The competition between Zendesk and Freshdesk is extremely tight, but overall we’d argue that Zendesk is the better choice than Freshdesk if you’re after a top small business CRM with slick platform ...

Zendesk , which provides its cloud-based customer service platform in over 140 countries, raised $115 million during its IPO last May. The company sold 12.78 million shares at $9 each, and the stock ...

Forethought was years ahead of its time and the 2018 winner of TechCrunch Battlefield.

Customer engagement must be high on the list of priorities for almost any business today. Unfortunately, not all businesses have the tools, tactics, and talents to properly engage their customers ...

Zendesk on Wednesday unveiled an extensively reworked version of its online help-desk software, in a bid to shove aside competition from the likes of Salesforce.com’s Desk.com and Freshdesk. The “new ...

Information technology service management (ITSM) gives IT teams a structured system to improve IT services delivery, efficiency, and quality. The term “service” here can mean anything from managed IT ...

Kelly Main is a Marketing Editor and Writer specializing in digital marketing, online advertising and web design and development. Before joining the team, she was a Content Producer at Fit Small ...

Zendesk on Wednesday unveiled an extensively reworked version of its online help-desk software, in a bid to shove aside competition from the likes of Salesforce.com’s Desk.com and Freshdesk. The “new ...