AI agents automate project tasks by assigning work based on priority and availability, centralizing communications, and ...

ServiceNow Inc. today introduced Now Assist for Virtual Agent, a chatbot that uses generative artificial intelligence to help workers quickly find business information. The chatbot is rolling out on ...

Contact center agents have tough jobs – talking to people who are confused or frustrated and trying to solve their concerns while also maintaining a position as the public face of the company and also ...

WASHINGTON, Oct. 29, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced the ...

In the 1990s, contact centers started to “meet customers where they were,” defined by agents learning how to better handle phone calls, said Rob McDougall, Upstream Works CEO. By the 2000s, chat and ...

From the more generalized 24/7 virtual receptionist capabilities, ZVA for Healthcare will deliver AI agent templates, custom medical dictionaries, and electronic health record integrations to help ...

New capabilities and customer behaviors are changing what it means to be a virtual agent. Here’s what the future of technology may look like. Today’s virtual agents don’t look the same as several ...

Microsoft has quietly made available a new framework that enables development of large language model (LLM) applications using multiple agents that can converse with each other to solve tasks. AutoGen ...

Dealing with customer service for a faulty product or return? You’ve probably felt the frustration firsthand. What should take five minutes turns into irritation as you navigate endless menus, hold ...

Building your very own AI workforce of virtual helpers or AI agents is a lot easier than you might think. If you have a computer running over 8 GB of RAM you can easily install your own personal AI ...