Staying competitive in today’s economy isn’t easy. Adopting new technology, however, is one way small businesses can drive growth, improve efficiency and set themselves apart from the competition.

From chat platforms and email to intranets and mobile apps, today’s workplace tools offer endless ways to connect. However, without clarity and structure, they can just as easily overwhelm employees.

In practice, that can translate into AI investments that sit underused, or a sprawl of unsanctioned tools and experiments ...

When we set out to conduct our latest software adoption study at Answering Service Care, we weren’t just looking to compare platforms. We wanted to answer a more revealing question: What does your ...