In nearly all regions and industries, markets for products reflect the impact of globalization. The tactic of competing on price is increasingly giving way to a wider range of factors—including ...

Strictly speaking, if you have a rigorous quality process in place, there should be no reason for a discussion of rework. In fact, it might be said that rework is the result of not having rigorous ...

Successful customer service is the process of delivering value to customers in exchange for payment. Surely this is the prime directive of any business. But that process isn’t truly successful unless ...

Bahrain Islamic Bank has recently concluded a very successful retail banking and branch process re-engineering assignment with MTI Consulting, the focus of which was on Process Efficiency and Service ...