You were quite critical of Service Level Agreements in your recent column, “ Run, IT run … but not as a business,” (Keep the Joint Running, 1/28/2008), describing them as formal contracts between IT ...

Negotiating a service-level agreement sets clear expectations of each party's roles and responsibilities within online or cloud-based service arrangements. A service-level agreement (in particular, a ...

Given the broad use and relative importance of service-level agreements (SLAs) in a variety of contexts, in this blog post, we provide an overview of the basics of SLAs and what they should address.

Longtime readers know I’m a fanatic about service-level agreements. I regularly advise clients about SLA best practices, negotiation and enforcement strategies. And we talk often about how to develop ...

Service level agreements of paramount importance to software-as-a-service adoption Your email has been sent Software-as-a-service has been the buzzword that promises to provide prompt services while ...

The cloud is an essential component of all e-commerce sites. Not all clouds, however, are created equal. The key thing here is reliability. Making sure that the cloud service and Service Level ...

Outsourcing can be critical to running an effective IT department, particularly in a tight tech economy. But both the proliferation of outsourcing services and the shakeout of service providers in ...

Establishing agreed upon services levels for database applications is of the utmost importance for assuring that performance meets required criteria. Without pre-determined, negotiated service level ...

CMDI Learning Space and Event Support Service Level Agreement (SLA) CMDI Software Procurement Service Level Agreement (SLA) CMDI Staff Technology Purchasing Service Level Agreement (SLA) ...

I have been reviewing some of our technical contracts (particularly the ones where the vendors are giving us trouble), and am amazed at the SLAs in the contracts. Sometimes they aren't specified in at ...

Payment schedules, such as a month-to-month option, provide more flexibility, especially during periods of low cash flow. Make sure the pricing structure is transparent, and opt for a month-to-month ...

CMDI provides and maintains computer labs equipped with advanced hardware and software for teaching and creative work. The CMDI Tech Experience Team oversees the planning, installation, updates, and ...