As solution providers look for new ways to work recurring revenue-based services into their portfolios, service providers have a unique opportunity to bring their portfolios of telecom, connectivity ...

Nearly a generation ago, when social media was in its infancy, Facebook, Instagram, Pinterest, and Twitter (now X) were expected to completely take over the way that businesses communicated with their ...

It’s no secret that live chat is growing in importance as a customer service channel. People have gotten used to messaging with their friends and family, so it’s no wonder many want to interact with ...

Your retailers, distributors and intermediaries provide an important sales and marketing channel for your products. They enable you to deal with customers in ...

Comms player Genesys is cutting the ribbon on a fresh partner programme as it looks to increase the support for those aiming to improve their experience as a service capabilities. The pandemic has ...

Timely replies and human-centered support on social media aren't optional anymore – they're expected. Here’s what brands need to know to get it right. Every tweet, direct message, and comment holds ...

Search AI platform player Elastic is formalising its channel relationships and looking to expand its partner base. The security specialist recently hired Paul Martin to come in as director of channel ...