The agency’s “average speed of answer” metric masks longer call wait times, according to data in a recent OIG report.

As Social Security Commissioner Frank Bisignano tells it, callers only had to wait an average of 8 minutes to speak to an agent on the phone in July. “We had a bold goal of single-digit wait time on ...

When reaching out to the Social Security Administration (SSA), timing is crucial. The national toll-free number, 1-800-772-1213, operates Monday through Friday, from 8:00 a.m. to 7:00 p.m. To avoid ...

Social Security has stopped publicly reporting its processing times for benefits, the 1-800 number’s current call wait time and numerous other performance metrics, which customers and advocates have ...

If you need to call Social Security, expect a long wait to get someone on the line. While the agency says it’s using technology to reduce call times, news reports say phone waits have exploded. An ...

Transportation Security Administration (TSA) screeners are working without pay during the shutdown—and, as the funding lapse enters its second week, the stress of upcoming missed paychecks is leading ...