Automation has always been underlying Salesforce product development, but it's more important than ever to users such as NASA. Salesforce has announced plans to integrate Einstein GPT and Data Cloud ...

Enterprise productivity impact. Business leaders gain tools for faster, AI-driven process execution. Salesforce really wants to lead this whole agentic AI thing. Salesforce has signed a definitive ...

Salesforce Inc. is expanding its generative artificial intelligence footprint today with new capabilities for its Einstein GPT general-purpose AI assistant that allow it to work with its Flow workflow ...

One of the promises of generative AI is the ability to create code based on a written request. This can lead to the ability to generate SQL queries and simple API calls to move work between systems.

Automating manual processes improves efficiency and eliminates human error. Learn about workflow automation and how to create ...

Expanded collaboration brings NiCE’s AI-powered CX and intelligent orchestration together with Agentforce in Salesforce Service Cloud, empowering businesses to deliver complete customer service ...