Today, we’d like to talk about how Session Initiation Protocol can bring the call center a greater variety of ways to communicate. SIP, as readers may recall, has three important advantages over H.323 ...

We are becoming less and less dependent on mobile networks. You can get a data signal almost everywhere that you can get a mobile signal and most of us are around WiFi most of the time anyway.

Session Initiation Protocol Recording, or SIPREC for short, defines the architecture, associated call flows, and metadata that can be used for call recording. "This call may be recorded for quality ...

When looking for ways to save in a medium-sized business--or larger--consider your phone infrastructure. Would a more-nimble SIP-based service trump your traditional setup with VoIP calls? SIP ...