Recruiting new customers costs seven to nine times as much as it does to keep current customers from leaving. Besides the obvious foregone revenue, dissatisfied customers are not going to recommend ...

According to a survey from the Boston Consulting Group of more than 11,000 workers across eight countries (the UK, US, Canada, France, Germany, Australia, Japan, and India), more than a quarter (28%) ...

CNOs must provide career pathways and robust wellbeing support systems to improve nurse retention, say these nurse leaders. Retention is struggle for all leaders in healthcare, including CNOs.

An alarming specialist shortage looms over various industries in today’s fiercely competitive business environment. But what does this mean for your company? The imperative to develop effective ...

A 2018 survey by Gladly found that 68 percent of customers say they’re willing to pay more for products and services from brands known for providing good customer service. Providing outstanding ...

Sustaining an invested and dedicated workforce is a crucial yet challenging task that every employer faces. Between a competitive job market, family obligations and work-life balance priorities, the ...

Focus on retention by recognizing that increasing driver hires mainly serves as replacements. Investing in retention strategies is more cost-effective than managing high turnover. Effective ...

Retention strategies, such as personalized communication, loyalty rewards, and attentive customer service, can give smaller companies a competitive edge. This story was produced by Quiq and reviewed ...