Retailers are struggling to live up to shoppers’ expectations when it comes to having the right data and insights to facilitate great customer service in the store, as shopping journeys increasingly ...

In an industry still struggling with a tight labor market, choosing which technology to arm store associates with becomes a critical decision. Today’s retail workers almost need to have superpowers — ...

Coresight Research survey commissioned by Zebra Technologies shows store operations would benefit most from equipping employees with a mobile device and modern software applications LINCOLNSHIRE, Ill.

The Paper Store promises top-notch customer service in its 100+ brick-and-mortar stores, with associates helping shoppers choose from its widely varied assortment of apparel, accessories, jewelry, ...

Forbes contributors publish independent expert analyses and insights. I examine how retailers can build resilient, responsible businesses. According to the National Retail Federation (NRF), of the 55 ...

Abstract: Generative AI-Powered Retail Store Workforce Management explores how generative AI reshapes workforce management in retail by enhancing core functions such as customer service, inventory ...

Walmart is among a growing number of retailers putting generative AI apps directly in associates’ hands to streamline their workdays and enhance customer service. Walmart associates already have ...

Aritzia takes NYC. Following the opening of two new Flagship Boutiques — and with a new Flatiron Flagship on the way — Aritzia is seeking high-performing Retail Associates to join their world-class ...