Anna Baluch is a freelance writer from Cleveland, Ohio. She enjoys writing about a variety of health and personal finance topics. When she's away from her laptop, she can be found working out, trying ...

A call center is a specialized facility that is used by organizations to handle customer interactions. All incoming and outgoing calls to customer support, telemarketing, and sales services are ...

6 Ways to Automate Key Elements of a Call Center Workflow Your email has been sent Small improvements to your call center workflow can lead to big wins. Learn how to ...

The traditional call flow concept doesn't do justice to the modern customer experience. Whenever you go through a period of transition, it's a very definite closing of a certain chapter of your life.

When most people think of AI in call centers, they are likely to think of digital phone trees — automated menu systems that guide callers through a variety of messages and prompts to direct their call ...

Discover the best call center training software this year. Compare features, pricing, pros, and cons to find the best fit for your needs. Discover how you can leverage different types of call centers ...

“An example workflow might be a process that is routed through an employer call center where call center employees collect the initial intake information from a caller. To guide the call center ...

“An example workflow might be a process that is routed through an employer call center where call center employees collect the initial intake information from a caller. To guide the call center ...