Revenue cycle management is a great place for operational improvement technologies. These technologies can leverage process and task mining to give leaders a bird's-eye view of their teams' workflows.

Informed awareness is a state of awareness that goes beyond traditional situational awareness. By combining past, present, and future insights, it connects every area and level of your healthcare ...

Popeyes and Wendy’s believe that improving the way their restaurants are run is key to turning their sales around. So they’re ...

My recent article on creating a “Map of Paris” to help your organization get unstuck generated a lot of positive feedback, including a few inquiries as to how managers can more generally improve their ...

It’s an operator’s job to drive revenue by creating the ultimate customer experience, and the best way to do so is listening to the customers themselves. However, like so many elements of the ...

Daniel M. Friedberg, Chairman, emphasized "decisive actions across the business that included reducing costs, improving operations and generating cash flow." He stated that these initiatives have put ...

At the Becker’s 14th Annual Meeting in April 2024, Terri Welter and Michael Biggs, both partners with ECG Management Consultants, shared a list of key operational areas that health systems should ...

Not long ago, the idea of IT having any influence over business process change was downright laughable. Of course, the years of disappointing results from enterprise IT projects that resulted were ...

‘Buy and Hold’ is no longer a viable strategy in the current macro environment. Hands-on portfolio operations is critical to driving profitability and equity value creation. Alignment and integration ...

Cleveland Clinic’s Dr. Lisa Yerian has been selected as the health system’s new executive vice president and chief clinical and operational improvement officer. Yerian, who has served as interim chief ...

Unlike the previous generation of rule-based automation or even ML-powered analytics, agentic systems represent a fundamental ...