Genesys has launched what it describes as the industry's first agentic virtual agent built on large action models (LAMs) - moving enterprise AI from conversation to autonomous action across ...
Older automated systems rely on training the underlying AI to detect specific words and then respond with programmed language. While older automated systems do enable self-service, customers often ...
CX software provider Genesys unveiled Genesys Cloud Agentic Virtual Agent, positioning it as the industry’s first agent built on LAMs. Enterprise customer experience softwares have increasingly leaned ...
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