Fewer than half (42%) of vulnerable customers have disclosed their personal circumstances to firms, according to the City regulator. People affected by a vulnerability, such as a health condition, a ...
With rising utility bills and the increasing cost of living, consumers need more support than ever—especially the most ...
Artificial intelligence has become the Swiss Army knife of the business world, a universal tool for increasing sales, optimizing efficiency, and interacting with customers. But new research explores ...
The Financial Conduct Authority (FCA) has recently published a series of comprehensive reports assessing how firms treat customers in vulnerable circumstances. These reports, released on March 7, 2025 ...
The Financial Conduct Authority has highlighted examples of good practice by firms dealing with vulnerable customers and areas in need of improvement. Sign up for the top news stories every day to ...
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