The help desk software market is growing rapidly as businesses of all sizes adopt new technologies to improve customer satisfaction and streamline operations. In this guide, we will help you ...

One of the features introduced in VMware Horizon 7 version 7.2 was the Horizon Help Desk Tool, which was further refined and enhanced in version 7.3. The Help Desk Tool provides basic help desk ...

We compare the ticket management, customizable user interfaces, and other features of Freshdesk and Spiceworks, two IT-focused help desk software offerings, to see which one better suits your ...

To handle demand for support from a growing workforce without adding helpdesk staff, CIO Prakash Kota has brought in a bot take over some of the busy-work.