This article describes a Delphi study conducted to determine factors that affect the process of routing and assigning reference questions received electronically by digital reference services, both to ...

Reference services have long been a cornerstone of academic libraries, providing essential support to researchers, students, and faculty through expertly curated information resources and personalised ...

For the past half-year, the Library of Congress and 100 or so other libraries around the world have been helping one another provide round-the-clock answers to reference questions like “What’s the ...