Across retail and the service sector, self-service devices appear to be taking over. Whether at the bank, the doctors or the supermarket, people will usually have the option to use technology rather ...

SugarCRM, provider of the award-winning AI-driven CRM platform, today introduced powerful new digital self-service capabilities to help business-to-business sellers keep pace with customer demands.

Duncan is an award-winning technology industry analyst, specialising in cloud computing, blockchain, martech and edge computing. Most consumers are ready to swap customer service calls for digital ...

Today’s demand from consumers for exceptional digital self-service and immersive engagement has become an all-encompassing influence, shaping their interactions with brands and corporations across ...

If the last few years have taught us anything, it's that people are incredibly resilient, self-sufficient and deeply influenced by convenience. In 2020, results of a McKinsey survey reported that the ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. A new study led by researchers at Wake Forest University ...

The integration of ServisBOT’s chatbot solution with the Black Knight Servicing Digital solution gives mortgage servicers’ customers expanded self-service capabilities by using chatbot functionality ...

Hospitals and health systems have significantly accelerated their technology roadmaps and advanced their digital strategies by leaps and bounds over the last few years. Just to make sure we have all ...

The Kano Electricity Distribution Company (KEDCO) has officially commissioned a self-service ATM-enabled electricity payment ...

SugarCRM is designed to help marketing, sales and service teams get a clear picture of each customer and reach new levels of performance and predictability. SugarCRM recently debuted new digital ...

SugarCRM, an AI-driven CRM platform, introduced new digital self-service capabilities that seek to help B2B sellers offer “always-on” brand experiences for their customers. With an intuitive interface ...