DPD’s decision to class all its drivers as workers is the latest in a growing list of concessions made by gig economy firms. But there’s still a long way to go. Around 6,000 people working for the ...

Earlier this year, diginomica looked at how DPD has been using Salesforce since the very early days of cloud computing in the enterprise, highlighting the delivery firm’s willingness to invest in ...

DPD has disabled part of its online support chatbot after it swore at a customer. The parcel delivery firm uses artificial intelligence (AI) in its online chat to answer queries, in addition to human ...

An artificial intelligence (AI) chatbot used by delivery firm DPD swore and heavily criticised the company when prompted to by a customer. The company has since disabled part of its chatbot service, ...

Logistics giant DPD has launched a campaign of reprisals against workers in the UK who staged a three-day protest from October 7–9 against drastic pay cuts—including the scrapping of their Christmas ...