The last few years we've seen customer service evolve as social business continues its advance into mainstream business. Online customer communities have changed the days of a customer calling a 1-800 ...

Customers can be unforgiving in the marketplace with lots of competition across industries, that’s why it’s imperative as a business owner to make sure you are providing a memorable experience.

2019 was the year when VCs and startup founders soured on paid acquisition. Contrary to what most thought a few years back, CAC (cost of acquiring a customer) didn’t go down as many D2C startups ...

Your customers are your company. For every one interaction your company knows about today, there are hundreds and thousands more that are already happening among customers, influencers, and prospects.

Cohora has announced its Brand Customer Network and engagement platform is open for business. It follows several pilot customers that have already begun to use the platform with tremendous success.

BOSTON, Sept. 9, 2025 /PRNewswire/ -- TraceLink, the largest end-to-end digital network platform for intelligent orchestration of the supply chain, has announced that Lisa Reinhold, Senior Vice ...