When they’re properly managed, customer maintenance agreements can help commercial contractors establish a real market advantage in their service area. The gains in revenue, efficiency and customer ...

Generally, maintenance agreements are beneficial for service providers and homeowners alike. For HVAC contractors, service agreements provide guaranteed work during shoulder seasons and an opportunity ...

John Hall had a very interesting article in the Aug. 1 edition of The News about the major concerns expressed in a survey of small contractors. I believe the concerns expressed by the small ...

Given the broad use and relative importance of service-level agreements (SLAs) in a variety of contexts, in this blog post, we provide an overview of the basics of SLAs and what they should address.

In a rapidly evolving digital economy, companies are increasingly entering into collaboration agreements with “technology partners”—providers of customer-facing platforms—to deliver integrated digital ...

VIENNA, Va.--(BUSINESS WIRE)--Everbridge, Inc., the global leader in critical event management (CEM) and national public warning solutions, today announced that TermScout, a leading provider of ...