ANN ARBOR, Mich.--(BUSINESS WIRE)--When it comes to connectivity, there is no contest: Fiber internet beats non-fiber service hands down. According to the American Customer Satisfaction Index (ACSI ®) ...

One of the biggest mistakes companies continue to make today is thinking their service or product is a one-size-fits-all solution. In fact, I find that it’s a persistent problem in my industry. As a ...

Providing exceptional customer experiences can really set you apart from your competition. Today's consumer expects a personalized experience from the companies they choose to engage with. In fact, ...

• Customer satisfaction is flat and that's a warning sign. The national ACSI score remains where it was close to a decade ago, signaling long-term weakening of buyer utility even as companies report ...