ETQ Unveils Reliance AI™, Always Intelligent Quality Management Ecosystem

Form Field Advisor, Complaint & Feedback Advisor Are First Native AI Solutions Within ETQ Reliance PlatformBURLINGTON, Mass., ...
Nextgov

Auditor Dings CFPB Complaint System for Poor Identity Management

The web tool the Consumer Financial Protection Bureau uses to track consumer complaints about financial firms and their products should improve its identity management controls, according to the ...
Destination CRM

Is It Time to Replace Your Complaint Management System?

If your company is like many, you built a home-grown servicing or complaint management system or installed a Siebel (or similar CRM) application 10 to 15 years ago, and have not revisited the decision ...
American Banker

AI's potential for handling customers' complaints

Using AI “won't eliminate people’s jobs,” Heather Hajek, director of analytics and compliance management system support at Synovus Financial, said on a panel at the Consumer Bankers Association annual ...
Royal Society of Chemistry

Webinar On Establishing a Robust Complaint Management System

Lack of an effective complaint management system is one of the more frequent Form 483 observations cited during FDA device establishment inspections. In fact, failure to process complaints in a timely ...
Naija Gist - Latest

CBN introduces Consumer Complaint Management System to banks

The Central Bank Of Nigeria (CBN) has announced the deployment of its Consumer Complaint Management System (CCMS) to ease the process of addressing issues. It said the CCMS would ultimately boost ...
The Nation Newspaper

CBN introduces Consumer Complaint Management System to banks

The Central Bank Of Nigeria (CBN) has announced the deployment of its Consumer Complaint Management System (CCMS) to ease the process of addressing issues. The bank made the disclosure in a circular ...