Today Jacada and Avaya announced that they are entering into a joint marketing agreement. Avaya is going to be offering several key Jacada tools to their global customer base of (mainly) large call ...

Avaya has updated its flagship contact center software application, Interaction Center, with new features that make it easier for developers to build agent portals to their own specifications and ...

SANTA CLARA, CA--(Marketwired - January 10, 2017) - Avaya today announced that Michael C. Fina Recognition has implemented Avaya Midmarket and Contact Center solutions to deliver a seamless, high ...

Avaya today announced it is working with Google on innovative contact center solutions for businesses. The collaboration combines Avaya's expertise in customer engagement technologies with Google's ...

The company demoed conversational AI, composable desktop and low-code / no-code features designed for enhanced communication in its OneCloud CaaS platform last week. Avaya showed off its modernized ...

The confluence of Avaya looking to accelerate its profile as a provider of cloud applications, Google wanting to amplify its enterprise efforts and contact center solutions being an attractive ...