Los trastes se han lavado. Las tareas de la escuela se han realizado. Y la casa está en silencio a las 10 pm. Fue en ese momento cuando LaChelle Porter-Ainer, anidada en su oficina en casa en el área ...
SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW) today announced new conversational bot technology dubbed “Virtual Agent,” designed to improve customer and employee experiences by getting ...
After more than 10 years of working with contact center and customer service software solutions, I recently started a new career as a consultant. One of my first projects was to develop a buyer’s ...
En mayo la división de investigación y desarrollo de aplicaciones experimentales de Google, Área 120, lanzó CallJoy, un agente telefónico virtual para pequeñas empresas y ahora acaban de anunciar el ...
Quickly understanding why a customer is contacting your organization is a critical element in delighting that person and in providing a great customer experience. The fastest way to do this is using ...
Cloud communications provider Avaya has announced an update to its Avaya OneCloud platform, in which its Virtual Agent is available as a ready-to-deploy, turnkey, configurable service. This would let ...
Es un agente virtual, un androide y un kiosco de autoservicio envuelto en uno. Creado por científicos e investigadores de University of Arizona, al agente artificial le llaman AVATAR (Automated ...
SAN FRANCISCO--(BUSINESS WIRE)--UJET Inc., the ultra-modern cloud contact center platform for customer-centric enterprises, today announced the general availability of its Virtual Agent, a new ...
Dishes were done. Schoolwork was complete. And the house was hushed by 10 p.m. That’s when LaChelle Porter-Ainer nestled into her Bay Area home office, opened her laptop and began following ...
Travel advisors who are members of the Expedia Travel Agent Affiliate Program (TAAP) now have access to new virtual agent technology within the TAAP platform. Photo Credit: VDB Photos/Shutterstock.com ...
Cada vez es más común ver que las empresas buscan nuevas formas de conectar con sus clientes, ya que todo va evolucionando y tienen que adaptarse a los nuevos cambios. En lo que respecta a la atención ...
Todos hemos visto instancias en las que términos como "chatbot", "asistente virtual" y "agente conversacional" se han utilizado indistintamente, pero, ¿esos términos realmente describen lo mismo? No ...
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