Customer service providers are increasingly embracing Sanas accent-matching software, despite some American analysts describing it as a ‘racist’ tool. “More than 35,000 call center agents are using ...
The premise of Sanas is pretty simple: remove your accent in real-time. It’s created with businesses like call centers in mind, where callers deal with racial biases based purely on their voice ...
THE REV. Kireedam Ragi of St. Paul Catholic Church in Kansas City, Mo., had a problem. Even though the parish priest, a native of India, was speaking English when he took the St. Paul’s pulpit, his ...
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