Insurance brand Aflac is piloting generative AI company-wide, including integrating it into its call center. SVP Keith Farley ...

SAN FRANCISCO, CA, UNITED STATES, March 3, 2026 / EINPresswire.com / — SAN FRANCISCO, CA — March 2, 2026 — 14.ai announced its public launch today with a bold claim: the world’s first AI-native ...

Danny Tomsett, who’s company UneeQ creates AI-driven digital humans is not out to replace actdual humans. He just wants to ...

As organizations across industries adopt artificial intelligence to drive efficiency and innovation, there’s a growing ...

I would rather talk to a person than an automated customer service call. I strongly dislike the menu option recording that says, “press 1 if …, press 2 if …, press 3 if … “ Almost 4 out of 5 customers ...

Explore how AI is becoming a crucial part of brand identity, influencing customer trust and requiring careful management to maintain credibility.

The companies that win won’t be the ones that replace people but the ones that use AI to make their people exceptional. Service businesses are built on trust, emotion, and problem-solving in real time ...

When artificial intelligence (AI) first entered the customer service landscape, organizations viewed the technology primarily as a way to reduce head count, automate routine inquiries, and minimize ...

Generative AI may be old news, but for those who have lost their jobs because of it, the technology is creating fresh wounds. In the customer experience industry, job loss due to AI could be ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Firms believe AI will benefit customers – and that may be true - but the technology is one of the things people fear most.