Implementation of AI should be a case of streamlining what you already do, automating the right tasks and scaling when you're ...

Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...

Entering the era of agentic AI will shift investment to agentic experiences, but keeping humans at the center of the customer ...

In March, when Amazon Web Services launched a new division focused on developing artificial intelligence that handles complex ...

Klarna CEO Sebastian Siemiatkowski previously said its AI assistant was already doing the work of 700 full-time customer ...

AI could reduce wireless carriers' costs, as T-Mobile parent Deutsche Telekom reports a 20–30% productivity boost in customer ...

Predictions of imminent artificial intelligence (AI)-driven mass unemployment are likely overblown, but employers will seek workers with different skills as the technology matures, a top executive at ...

As the global AI race heats up, Amazon Web Services doubles down on its bet that every model should get a seat at the table.

Salesforce Inc. said the use of artificial intelligence tools internally has allowed it to hire fewer workers, another example of a company changing its hiring plans due to the ...

On the other hand, "AI as a service" — wherein tech players will cultivate usage of specific models to achieve specific results on behalf of a specific client or purpose — will be an ...