Home - retailbiz
WEBRetailBiz Webinar – Bringing Loyalty Programs into the Digital Age – in partnership with Klarna
What the Australian retail industry should expect for 2023
WEBWith the COVID-19 pandemic, the past 36 months have been a difficult time for Australia’s retail industry, with businesses having to navigate a plethora of challenges, ranging from rising costs and supply chain disruptions to grave labour shortages.. Further adding to the pressure on retailers are rising customer expectations.
The rise of returns fraud and how retailers can mitigate it
WEB1 day ago · According to a recent report from Loop, nearly two-thirds of Australian retailers (60 per cent) have experienced some type of returns fraud or policy abuse in the past 12 months. Indeed, Loop estimates that for every $100 in returned merchandise, retailers lose $10.40 to returns fraud. Nearly three-quarters (74 per cent) of Australian retailers say their company prioritises customer experience ...
Deliver when it matters most: Don’t let delivery be your downfall ...
WEB1 day ago · The average standard delivery cost rose from $9 in 2018 to $10.26 in 2024, while retailer-advertised delivery estimates increased from 2 days to 5.6 days during the same period. There were similar trends for express, too. Interestingly, actual delivery times are improving, down from 2.6 days in 2023 to 2.2 today.
Stripe report uncovers fast expansion of the subscription economy
WEB1 day ago · The subscription economy continues to be on a healthy growth trajectory with nearly half (46%) of Australian businesses planning investments in global expansion to reach new customers over the next 12 months, according to a new report from financial infrastructure platform for businesses, Stripe. Despite these plans, the new Billing report ...
Why mid-size enterprises must prioritise loyalty to drive long-term ...
WEB1 day ago · Retailers use these programs to offer personalised rewards, encourage repeat purchases, and build strong relationships with their customers. Mid-size retailers can use loyalty programs to achieve a critical competitive edge by enhancing customer engagement, increasing retention, and driving long-term growth. Crucially, they can ensure customers ...
Large Format Retail market reports record-breaking transaction …
WEB4 days ago · Following a strong 2023 with the sale of Chirnside Lifestyle Centre for over $50 million and Dan Murphy’s Shepparton for $13 million, 2024 has carried on the momentum as Colliers Retail Middle Markets has transacted Shepparton Retail Hub for over $11 million in February and the record-breaking sale of HomeCo Ballarat for $54 million in June.
How to engage cautious consumers in times of economic …
WEB1 day ago · In a climate of cautious spending, digital engagement is essential for building a community and fostering genuine connections with consumers, which then translate to conversions. In fact, 63% of Australian retailers are already using social media platforms for direct sales, while 70% prioritise them as a key strategy for retaining customers.
Retail trends for 2024: It all starts with data - retailbiz
WEBDec 20, 2023 · Retail trends for 2024: It all starts with data. by Damien Mitchell December 18, 2023. . The retail world is changing at breakneck speed, thanks to digital capabilities, shifting consumer habits, and the rise of data collaboration and retail media networks. Here is what we can expect from retail in 2024.
Four ways AI will disrupt retail - retailbiz
WEBDec 4, 2023 · In Australia, AI is set to reshape the customer experience in retail with improved service and personalised recommendations. Supported by data from Servion, it’s projected that by 2025, AI will be a part of 95% of all retail experiences. Our recent report, Online Consumer Behaviour Global Report 2023, found …